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How intake works:
Four clear steps—from sharing what you need to booking your first appointment.
Share your contact information and
answer the secure intake
questions.
The team reviews what you shared
to understand your needs and preferences.
MHASO pairs you with a clinician
whose services and availability fit.
The team contacts you to arrange
your first appointment.
Have a few details ready.
Your preferred phone number or email address.
A short description of the support you're looking for.
Your availability and preferred appointment format.
Insurance or NIHB information, if you plan to use coverage.
Know what to
expect
Can I start the process myself?
Yes. Being with MHASO's online intake form. The team will review it and contact you about next steps.
What happens after I submit the form?
MHASO reviews your intake, identifies an appropriate clinician based on your needs and availability, and reaches out to arrange your first appointment.
Are services covered by OHIP?
MHASO operates as a private practice. Extended health benefits may reimburse eligible services, and NIHB coverage may apply for First Nations or Inuit clients. Confirm coverage directly with your insurer or MHASO.
Can appointments be virtual or in-person?
Ask the intake team about current virtual, phone, and in-person availability when you are contacted.
Is this a crisis or inpatient service?
No. For an immediate emergency, call 911. For suicide crisis support, call or text 988. MHASO's public FAQ directs people seeking inpatient or withdrawal-management services to specialized community resources.
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